Shipping & Returns

SHIPPING POLICY

Orders are shipped on business days only (Monday-Friday, excluding public holidays). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 5 - 7 working days after order verification and credit approval.

RETURN & EXCHANGE POLICY

You can return any item purchased on Alpha Kids Online Store within 20 days of the delivery date. Here's how: Fill out the Return Form. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.